Welcome to the terms of service that govern your use of the TGH Cafe website and our cafe services. Please read these terms carefully because they set out the agreement between you and TGH CAFE LTD, a company with its business at 16 Yewdale Road, Coniston - LA21 8DU, United Kingdom (GB), which trades as and operates the service known as TGH Cafe. By using this website, sending us a message or booking one of our services you agree to these terms. If you do not agree with any part of them, we ask that you do not use the services described here.
1. The Agreement
These terms form a contract between you, the person reading or using our website or services, and TGH CAFE LTD, the business operating TGH Cafe. The word we, us or our in these terms always refers to TGH CAFE LTD, and the word you refers to whoever is using the website or agreeing to book one of our services.
Our company name is TGH CAFE LTD and our registered place of business is 16 Yewdale Road, Coniston - LA21 8DU, United Kingdom (GB). When you place an order, request a booking or send us a message, you are entering into an arrangement with this business and with no other company. Nothing on this website is intended to create a relationship with any third party.
We want these terms to be read by everyone before they rely on our services. They set expectations on both sides so that a visit to our cafe, a packed lunch order or a private gathering runs smoothly and fairly for everyone involved.
2. Eligibility to Use Our Services
Our cafe is open to everyone who visits Coniston, and our website is designed to be useful to people of all ages. However, some of our services carry age limits that reflect the law in the United Kingdom.
- You confirm that you are at least 18 years old if you wish to enter into a paid booking or place an order for goods on behalf of a group.
- Children and young people are very welcome in the cafe and can enjoy our food and drink, but any financial arrangement or contract made through this website must be completed by an adult.
- Where we sell goods that are subject to age rules, such as any products that the law restricts, we will ask for proof of age before we hand anything over.
By using this website you also promise that any information you give us, including names, contact details and booking details, is accurate and true. Providing false information to secure a booking or to mislead us at points would be contrary to the spirit in which we run our little cafe.
3. About Our Services
TGH Cafe offers a range of services from our premises and, in a limited way, through this website. The full and current list of what we offer is described on our services page, and it changes with the seasons, the weather beside the lake and the notices on our chalkboard.
- Morning coffee and pastries served at our counter.
- Packed lunches for walkers and boaters who are heading out onto the fells or the water.
- An afternoon cake counter with items baked that morning.
- Private events and wake catering arranged for bookings and gatherings.
- The sale of coffee beans and home brewing kits from our cellar shelf.
- Community notice board nights that bring local people together informally.
These terms apply to all of the above. We reserve the right to withdraw, change or suspend any individual service at any time, for example if we are closed for maintenance, affected by an emergency or simply out of a particular product before we can restock.
4. Acceptable Use of the Website
We put care into the design and content of this website, and we ask that anyone who uses it does so responsibly. You agree that when you use the website you will not do any of the following:
- Use the site in any way that breaks an applicable law or regulation.
- Attempt to gain unauthorised access to any part of the site, its servers or its data.
- Upload or transmit any harmful code, virus or anything that might interfere with the site.
- Interfere with the normal working of the site or overload it in a way that spoils it for others.
- Use the contact form or our email address to send abuse, threats or misleading messages.
- Copy, scrape or reuse large parts of the content or the code of this site without our permission.
If we believe that the website is being misused, we may restrict access to it without notice. Such behaviour is rare, but where it happens we will protect our systems and our other guests.
5. Information on the Website
We try hard to keep everything on this website accurate, current and helpful. Menus, prices, opening hours and descriptions are reviewed regularly, but because a village cafe is a living, changing place, details can move faster than we can update a page.
- Prices shown on the website are a guide and may differ from the chalkboard on the day.
- Descriptions of food and drink are intentionally honest, but small variations are inevitable as ingredients come and go with the seasons.
- Opening hours on the website can change at short notice around events, bank holidays or emergencies, and we may close earlier on days when we sell out.
- Photographs are representative and may not show the exact plate served on a given day.
If something on the website is wrong in a way that matters to your decision, please contact us before booking so that we can confirm the current position. We would much rather correct a misunderstanding before it affects your day than after.
6. Bookings and Orders
Orders and bookings for our services are made when you and we have agreed the key details. This is how a booking becomes binding:
- For simple purchases, such as beans or a home kit, the arrangement is made when you order and we accept, which for in shop sales happens at the counter and for orders placed in this way happens when we confirm by email.
- For packed lunches and catering, we ask you to give us notice and to confirm the numbers, the date and any menu choices.
- For private events and wake catering, a booking only becomes final when we have agreed the date, the guest numbers and the menu, and where we request a deposit or confirmation payment.
We confirm every booking in writing where we can so that there is no doubt about what has been agreed. If the details change after confirmation, please tell us as soon as you can, because a kitchen and a cake dome can only be planned so far ahead.
7. Prices, Payment and Fees
All prices are shown in pounds sterling and include any value added tax that applies, unless a note on the page says otherwise. We keep our pricing fair and simple.
- You pay for goods and services at the point agreed. In our cafe we accept the usual payment methods, and for event catering we may arrange a deposit with the balance due on or before the day.
- If a price shown is clearly wrong because of an error, we are not obliged to honour it and will tell you before taking payment.
- We do not add hidden booking fees. Any charge that applies to a private event, such as a deposit, will be explained to you before you commit.
- If you fail to pay what is due, we may hold a booking or, in serious cases, cancel it and look to you for any reasonable costs we have properly incurred.
We work hard to charge fairly and honestly. If you ever believe a charge is wrong, tell us promptly and we will look into it with an open mind and a full review of our records.
8. Delivery, Collection and Returns
Most of what we sell is eaten or drunk on our premises, but some items such as coffee beans, jars and home brewing kits can be taken away and, on request, posted across the United Kingdom.
- Collection. Items bought for collection are reserved for you and we will set aside your order at the agreed time. If you cannot collect on the day, tell us and we will usually agree a short extension.
- Delivery. Where we agree to post goods, we will pack them carefully and provide a reasonable estimate of delivery time. We are not responsible for delays caused by a courier once we have handed the parcel over correctly.
- Returns. Food is perishable, so it cannot be returned once collected unless it is faulty or not as described. Non-food items such as a home brewing kit may be returned unopened within a short period, in line with your legal rights, and we will refund the price on receipt of the item in resaleable condition.
If anything you take away is faulty, damaged or not as agreed, please tell us straight away. We believe in putting things right quickly, with a replacement, a refund or another fair remedy as the situation deserves.
9. Private Events and Wake Catering
One of the kindest services we offer is catering for private events and family wakes. Because these occasions are often sensitive, we take extra care with how they are arranged.
When you ask us to cater a gathering, we will agree the date, the format, the guest numbers and a menu that suits the occasion. For a wake we understand that the tone should be gentle, warm and unhurried, and we will hold that in mind in everything we prepare.
- We will confirm the arrangements in writing before the event.
- We will ask for a final guest count by an agreed date so that we can buy and prepare correctly and reduce waste.
- We may ask for a deposit for larger gatherings, which is credited against your final balance.
- If you need to change numbers or details before the agreed cut off, we will do our best to absorb those changes.
For any private event we reserve the right to host the gathering in a way that is consistent with our licences and our duty of care to all our guests. We will always discuss the practical details with you warmly and honestly.
10. Allergies and Dietary Needs
Food is a serious matter, and we welcome questions about allergies and dietary needs from anyone who eats with us. Please regard the following points as important:
- Tell us about any allergy, intolerance or dietary need before you order, ideally at the point of booking for a gathering.
- We prepare food in a cafe kitchen where many common allergens are present, including gluten, dairy, eggs and nuts, so we cannot guarantee that any dish is completely free of a given allergen.
- We will always do our best to guide you, but the final choice of what is safe to eat rests with you based on the information we share honestly.
Where you provide dietary information, we treat it as sensitive personal data and use it only to prepare your food safely. We ask that you never assume a dish is safe for you without asking, because honesty protects everyone and is the ground rule of our kitchen.
11. Intellectual Property
Everything we create for the cafe, including its name TGH Cafe, the website, the text, the photos, the fonts, the code and the design of the pages, belongs to TGH CAFE LTD or to the people who allow us to use it.
- You may view and quote reasonable parts of our content for personal, non commercial purposes, for example to review the cafe or mention us to a friend.
- You may not reproduce, copy, publish, sell or reuse our content or our branding for commercial purposes without our written permission.
- You may not use our name or branding in a way that could confuse people into thinking you are us or our partner when you are not.
If you would like to use an image or a piece of our writing, for example for a local article about the cafe, please ask us first. We are normally delighted to help local people share the story of Coniston, and we will usually say yes.
12. Privacy and Your Data
Everything about how we use your personal information is set out in our Privacy Policy, which is a short link away on every page. Our privacy practices matter to us, and these terms point to that document for the detail.
- Please read the Privacy Policy before you give us any personal information.
- The Privacy Policy explains what we collect, why we collect it and the rights you have.
- By using our services you agree that we may handle your personal information in the way described in the Privacy Policy.
- If the two documents were ever read together, the Privacy Policy controls everything about data, while these terms control the commercial relationship.
A link to our Privacy Policy appears in the footer of every main page of this website, and you can always ask us for a copy by emailing request@tghcafe.lat.
13. Our Liability to You
We run TGH Cafe with genuine care, and we believe that a warm welcome is part of good practice. At the same time, the law itself keeps our liability fair, and these terms reflect that.
- Nothing in these terms limits our liability where the law does not allow a business to limit it, including for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot legally be excluded.
- Subject to that, our total liability to you in connection with a service is limited to the price you paid for that service, which is fair for a small village cafe.
- We are not liable for losses that are not reasonably foreseeable, indirect losses, or loss of profit, business or opportunity.
- We protect ourselves only to keep the cafe sustainable, never to avoid honest responsibility for the quality of our food, drink and hospitality.
If something goes wrong with your experience of TGH Cafe, please give us the chance to make it right. Most problems are small and friendly, and we would rather solve one at the counter than leave you with a bad memory of our home town.
14. Third-Party Links and Content
Our website and our notice board may occasionally carry links to other websites that we think might interest or help you, such as local walking routes, community groups or suppliers we admire.
We do not control those websites and we are not responsible for their content, their products, their security or their privacy practices. A link on our page should not be read as an endorsement of everything that the linked site does.
If you choose to follow a link away from our website, these terms will stop applying to that site and its own rules will take over. We encourage you to read the terms and privacy notice of any website you visit, especially before you share personal details or make a payment.
15. Changes to These Terms
We may update these terms from time to time to keep them accurate, to reflect a change in our services or to follow changes in the law. When we make an important change we will update the date at the top of this page and, where the change is material, we will draw attention to it on the website.
If you continue to use the website or our services after a change takes effect, we will take that as acceptance of the updated terms, except where the law requires us to seek fresh agreement. The latest version of these terms will always be available at this web address, and you are welcome to check back before a booking.
16. Suspending or Ending Access
We hope never to end a relationship with a guest, but we set out here the limited circumstances in which we might suspend, restrict or end access to our website or our services.
- If you misuse the website or our methods of contact, as described in the section on acceptable use.
- If we reasonably suspect fraud or deception in connection with a booking or payment.
- If we are required to do so for safety, for legal reasons or for the good order of the cafe.
- If an event booking is cancelled under the terms for catering.
Where we restrict or end access, we will tell you why where it is fair and lawful to do so, and we will refund any sums you have paid for services that you will no longer receive. In most situations a conversation at the counter would resolve any difficulty long before suspension becomes necessary.
17. Applicable Law
These terms and any separate arrangements we make with you are governed by the law of England and Wales, which is the law that applies at our place of business in the United Kingdom. Legal matters arising from our services will be dealt with by the courts of England and Wales.
If you live in Scotland or Northern Ireland, nothing in this clause takes away any rights you hold under local law to bring a claim in your own country about matters that contract or consumer law give you. We simply choose England and Wales as the natural home of an agreement made from a cafe on Yewdale Road in the Lake District.
18. Complaints
If you are unhappy with anything about our website, our food or one of our services, we would genuinely like to hear about it. Complaints help a small cafe improve, and we treat every one seriously and kindly.
- The first step is to tell us. You can speak to someone at the counter, email request@tghcafe.lat or telephone +16013187430.
- Give us the details: what you booked or bought, when, and what went wrong.
- We will acknowledge your complaint promptly and reply fully as soon as we can, normally within a few working days.
- If we cannot fix it to your satisfaction, we will tell you about any further step that is open to you.
A complaint is never a burden to us when it is offered kindly. We would always rather know about a problem and put it right than have a guest leave Coniston with a quiet disappointment.
19. How to Contact Us
Questions, bookings and feedback are all most welcome. Here is where you can reach TGH CAFE LTD whenever you need us.
- Business name: TGH CAFE LTD
- Address: 16 Yewdale Road, Coniston - LA21 8DU, United Kingdom (GB)
- Email: request@tghcafe.lat
- Telephone: +16013187430
- Contact person: Ji Haichun
We commit to replying to every genuine enquiry as quickly as we can, and normally within a day or two. Thank you for reading these terms, and we hope to welcome you to our little cafe by the lake very soon. TGH Cafe is proud to be part of Coniston in the Lake District, United Kingdom.
These terms are offered by TGH CAFE LTD, 16 Yewdale Road, Coniston - LA21 8DU, United Kingdom (GB) and should be read together with our Privacy Policy and the notes on the cafe notice board. The services of TGH Cafe are operated by TGH CAFE LTD.