This privacy policy explains how TGH CAFE LTD collects, uses, stores and protects personal information when you visit this website, use our services, contact us or book a gathering. Please read it carefully before you share any information with us. The website and the services described on it are developed and operated by the developer TGH Cafe, a trading name used by TGH CAFE LTD, whose business address is 16 Yewdale Road, Coniston - LA21 8DU, United Kingdom (GB). We take the privacy of everyone who reads our menus, posts a message or walks through our door very seriously.
1. Who We Are
TGH CAFE LTD is the company behind the TGH Cafe service offered at our village cafe and through this website. When we talk about we, us or our in this policy we mean TGH CAFE LTD. Our registered and correspondence address is 16 Yewdale Road, Coniston - LA21 8DU, United Kingdom (GB). You can contact our team at request@tghcafe.lat or by telephone on +16013187430. We operate a cafe that also serves the wider community through packed lunches, private events, bean sales and a notice of local gatherings, and our digital presence simply reflects that warm, careful way of working.
Because TGH Cafe is a real place in Coniston by the lake, we handle personal information in both the physical and the digital world. A name written in a bookings diary or a message sent through the contact form both count as personal data, and this policy treats them with equal seriousness. We try to collect only what we genuinely need to serve you well, to keep it for only as long as we must, and to protect it while it is in our hands.
2. Scope of This Policy
This privacy policy applies to the website available at the domain tghcafe.lat, to any page that loads our own stylesheet or our own scripts, and to the services that we advertise and deliver from our premises and online. It covers personal information that you choose to give us as well as information that is gathered automatically when you browse the site.
This policy does not apply to other websites that we link to, such as a baker, a mapping service or a booking platform we might mention in passing. Those sites have their own privacy policies and their own responsibilities. When you leave our site through one of those links, different rules begin to apply, and we encourage you to read the privacy notice of every website, app or service that asks for your details.
3. Information We May Collect
The amount of information we collect depends on how you interact with us. In most cases a simple browse of this website involves little or no personal information at all. The categories of information we may collect are described below for clarity.
- Contact details. If you write to us, book a gathering or ask at the counter we may hold your name, a telephone number, a postal address and an email address so that we can reply to your enquiry or confirm a booking.
- Booking and order details. For private events, wake catering, packed lunch orders or bean and kit sales we may record the date of your order, the nature of the arrangement, any dietary needs you tell us about and any preferences that help us serve you well.
- Correspondence. When you email request@tghcafe.lat, use the contact form or telephone +16013187430, we may keep a copy of the conversation so that we can follow up properly and remember your requests.
- Technical data. When you browse this website our hosting software may collect a few routine technical signals such as the type of device you use, the browser version, the approximate region you visit from and the pages you view. Much of this is anonymous and cannot identify you on its own.
- Feedback and reviews. If you send us a comment, complete a survey or share a review of your visit, we may retain it so that we can improve the cafe and respond if you ask us to.
We do not collect sensitive personal data unless you choose to share it with us for a clear reason, such as telling us about a food allergy or a health need when booking a gathering. Where you do share such information we use it only for the purpose you intended.
4. How We Collect Information
There are a few ordinary ways in which information about you reaches us, and we want to be transparent about each one.
- Directly from you. This is the most common route. You tell us your name and details when you write a message, send an email, telephone the cafe, speak to someone at the counter or fill out a booking note for a private event.
- Automatically as you use the site. Our website may collect technical data through cookies and server logs. We describe this in the section on cookies below. This information is mostly anonymous and is used to keep the site working and to understand broad patterns of use.
- From public or shared sources. Occasionally a small amount of business information may come to us from public directories or from someone recommending you to us for a gathering. If this happens and it leads to us processing personal data about you, the same rules in this policy apply.
We will always aim to tell you when we are collecting information and why. If we intend to use personal information for a purpose that is not described in this policy, we will update the policy and, where the law requires it, seek your agreement first.
5. How We Use Your Information
We use the personal information we hold for a limited set of clear purposes, all of which relate to running a cafe and to serving the people who choose to engage with us.
- To respond to enquiries, messages and requests that you send through our website, by email or by telephone.
- To take and manage bookings and orders for private events, wake catering, packed lunches, bean sales and home brewing kits.
- To confirm, update or cancel an arrangement and to send you a summary of what was agreed.
- To provide a service you have asked for, such as posting beans and kits across the United Kingdom.
- To keep our records accurate and to handle any complaint, query or dispute fairly.
- To understand how our website is used so that we can improve it and keep it secure.
- To meet our legal obligations, including accounting, tax and health and safety duties.
We will not use your information for purposes that are unrelated to these. In particular, we will never sell your personal information to anyone, and we will not use it to build advertising profiles about you unless you have clearly agreed to that in advance.
6. Legal Bases for Processing
Under data protection law we must have a lawful reason to process personal information. The reasons we rely on are straightforward and reflect the ordinary running of a small village cafe.
- Performance of an arrangement. When you book a gathering or order goods, we process your details to carry out that arrangement with you.
- Legitimate interests. We process a small amount of information to run our website securely, to answer enquiries and to manage our day to day business in a way that a reasonable person would expect given the chosen contact.
- Legal obligation. We may keep records where the law demands it, such as for tax or accounting reasons that apply to a business trading in the United Kingdom.
- Consent. Where we ask for your permission to do something specific, such as send you an occasional update about the notice board nights, we rely on your consent and you may withdraw it at any time.
If you ever have a question about the basis on which we are holding your information, just ask us and we will explain it clearly. You can write to request@tghcafe.lat and we will be glad to help.
7. Cookies and Similar Technologies
Cookies are small files that a website may place on your device to remember useful things between visits. This website is intentionally light on cookies because we do not run advertising networks or analytics that track you across other sites.
We may use a small number of strictly necessary cookies that keep the website functioning, such as remembering whether you have opened the menu bar or keeping a form session alive while you type a message. These need no separate consent because they are essential to the basics of browsing.
We may also use technically necessary settings that are stored on your device but are not cookies, and our hosting provider may keep anonymised server logs for a short period to keep the site safe from abuse. We do not use these logs to follow you around the internet.
If in future we add any tools that place optional or marketing cookies, we will only do so after asking for your permission and giving you an easy way to change your mind. You can also control cookies through your browser settings, for example by blocking all cookies or by clearing them when you close the browser.
8. When We Share Information
Keeping your trust matters more to us than any single arrangement, so we share personal information only when there is a genuine and proper reason to do so, and never for profit from selling data.
- Suppliers we work with. If you order goods that we post to you, a courier needs your name and address to deliver them. We give them only what the delivery requires.
- Service providers. We may use specialist companies to host this website, to provide email at request@tghcafe.lat or to take secure payments. They act on our instructions and are contractually bound to protect your information.
- Where the law requires it. We may disclose information to a regulator, the police or a court if we are legally obliged to do so, but only to the extent required.
- If the business changes. If TGH CAFE LTD were ever to transfer its cafe business or its assets, your information could move with that sale, and the buyer would receive it under the same promises made in this policy.
Outside these limited cases we refrain from sharing your personal details. If we ever wish to share information in a way that is not described here, we will update this policy and ask for your permission where it is needed.
9. How We Keep Information Safe
Because our cafe sits beside the lake and our business is personal, we treat the protection of your information with real care. Simple precautions protect most of what we hold.
- We keep paper records in a locked part of the cafe that only staff can reach.
- We restrict access to our email and booking accounts to the people who genuinely need them.
- We use secure connections when our website sends or receives information that needs protection.
- We review who has access to our systems and remove access when it is no longer needed.
- We choose reputable service providers and expect them to follow good security practice on our behalf.
No method of keeping information is perfect. If we ever become aware of a serious problem with the security of your information, we will take steps to contain it and, where the law requires, we will let you and the relevant authority know without undue delay.
10. Retention of Personal Data
We do not keep personal information for longer than we need it. Our retention practice follows a few straightforward rules that balance usefulness with your privacy.
- Messages and enquiries are kept only for as long as we need them to answer and to finish any follow up, then removed.
- Booking and catering records are kept for the length of the arrangement plus a reasonable period so that we can resolve any later query, pay suppliers and meet our tax and accounting duties.
- Accounting records are held for the period required by law in the United Kingdom, which is generally several years, because we must be able to show our accounts if asked.
- Technical logs collected by our hosting provider are kept for a short period and are not used to identify you.
When the need for the information has passed, we delete it, destroy the paper safely or anonymise it so that it can no longer be linked to you. If you would like to know how long we intend to keep a particular record, just ask.
11. Your Rights
Data protection law gives you a set of clear rights over the personal information that relates to you. These rights are not unlimited, but where they apply we will honour them quickly and without charge.
- The right to be informed. This policy is part of how we keep you informed about how your information is used.
- The right of access. You can ask us for a copy of the personal information we hold about you.
- The right to rectification. You can ask us to correct information that is inaccurate or to complete information that is incomplete.
- The right to erasure. In some circumstances you can ask us to delete personal information about you.
- The right to restrict processing. You can ask us to limit how we use your information in certain cases rather than delete it.
- The right to data portability. Where we process your information on the basis of consent or an arrangement, you can ask for it in a portable, machine readable form.
- The right to object. You can object to processing that we carry out on the basis of our legitimate interests.
- Rights relating to automated decisions. We do not make decisions about you purely by automated means in a way that has a legal effect.
To exercise any of these rights, simply contact us using the details at the end of this policy. We will normally respond within one month. If you are not happy with how we handle your request, you may also raise a concern with the Information Commissions Office, which is the data protection regulator in the United Kingdom.
12. Privacy for Children
We welcome families of every age to TGH Cafe, and the lake and the scones are enjoyed by children from all around Coniston and beyond. At the same time we understand that children deserve special care where their information is concerned.
Our services are not aimed at children, and we do not knowingly collect personal information from children without the involvement of a parent or guardian. If a child wants to leave a message or join a notice board gathering, we ask that a parent or guardian makes the first contact.
If you believe that we have collected personal information from a child without appropriate consent, please tell us right away using request@tghcafe.lat and we will remove the information as quickly as we can. We value the privacy of the youngest members of our village community and we will always err on the side of caution.
13. International Transfers
TGH CAFE LTD is based in the United Kingdom, and our day to day operations happen from our address at 16 Yewdale Road, Coniston - LA21 8DU. The information we collect is normally held within the United Kingdom.
From time to time a service provider we rely on, such as an email or website hosting company, might process some data using servers in another country. Where this happens we expect that provider to apply a standard of protection that meets or exceeds the legal standards that protect your information, and we will rely only on providers that offer suitable safeguards.
If you are reading this website from outside the United Kingdom, your information may pass through storage located in your own country or elsewhere. By choosing to contact us you understand that your information will be handled in line with this policy wherever it is processed.
14. Third-Party Links
This website and the cafe notice board may occasionally point you towards the websites or services of other organisations, such as a local bakery, a walking route map or a community group in Coniston. We add links because we believe they may be useful to you, not because we control what those sites do.
Once you leave our site, our privacy policy no longer applies. We cannot be responsible for the content, the security or the privacy practices of outside websites, and we encourage you to check the privacy notice of any service that collects your details. A link from our page is not an endorsement of every practice of the linked site.
15. Changes to This Policy
Privacy expectations and the law both change over time, so we may update this policy from time to time to keep it accurate and fair. When we make a material change, we will place a note on the website so that returning visitors can see that things have moved on.
The date displayed at the top of this page shows when it was last updated. If you continue to use our website or our services after a change, we will take that to mean that you accept the updated policy, except where the law asks for something different. We will always keep the latest version of this policy available at this web address.
16. The Data Controller
For the purposes of data protection law, TGH CAFE LTD is the data controller in respect of the personal information described in this policy. Being the controller means that we decide why and how your information is processed in connection with our website and our cafe services.
Our full identity and contact details are set out in the section which follows. We are a company with our business at 16 Yewdale Road, Coniston - LA21 8DU, United Kingdom (GB), and we can be reached by email and by telephone using the details below. We are happy to answer any question you have about this policy or about your information.
17. How to Reach Us
If you have any question about this privacy policy, about how we use your information, or about any of the rights described above, the simplest way to reach us is through the contact channels we use every day.
- Business name: TGH CAFE LTD
- Contact person: Ji Haichun
- Address: 16 Yewdale Road, Coniston - LA21 8DU, United Kingdom (GB)
- Email: request@tghcafe.lat
- Telephone: +16013187430
When you write to us, please tell us what your question relates to and provide enough detail for us to find any information we hold. We will respond as soon as we can and normally within one month. Thank you for trusting TGH Cafe, and we hope to serve you soon by the lake.
This page should be read alongside our Terms of Service and the notes on the cafe notice board. TGH CAFE LTD, 16 Yewdale Road, Coniston - LA21 8DU, United Kingdom (GB). This policy applies to the website at tghcafe.lat and to the services of TGH Cafe.